Customer Experience is all about the end-to-end journey

Customer Experience is a customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. Customer experience is the cumulative impact of multiple touchpoints over time, which result in a real relationship feeling, or lack of it.

Studies reveal a strong relationship between customers satisfaction with the end-to-end service and revenue growth

Some of our design for experience features are:

  1. Visualize, Formulate & Choreograph Solutions
  2. Participatory Design Exercises & User Observation
  3. Develop & Innovative Services Not Yet Available
  4. Redesign Products to Improve Customers Interaction
  5. Integrate New Technologies
  6. Conceptual Design & Development
  7. Crafting Meaningful Experiences

In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction.

Savvy brands weave emotion and empathy into every aspect of their Customer Experience strategy

iDesign Cafe’s comprehensive design for experience solution makes use of experience strategy, human centered design and design thinking, journey mapping, digital marketing and sales marketing automation, sales force strategy and effectiveness, empathy, big data analytics and the latest technology innovations -to help you deliver superior customer experiences that foster advocacy and revenue growth.

Interactive Design Café was listed as a leading Service Design Agency by Forrester Research in 2013 View Report